Heineke, Janelle: search on Z-Library

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1

Implementation of Lean and Six Sigma quality initiatives in hospitals: A goal theoretic perspective

James R. Langabeer, Jami L. DelliFraine, Janelle Heineke, Ibrahim Abbass

Journal:

Operations Management Research

Year:

2009

Language:

english

File:

PDF, 248 KB

english, 2009

2

The emergence of service operations management as an academic discipline

Janelle Heineke, Mark M. Davis

Journal:

Journal of Operations Management

Year:

2007

Language:

english

File:

PDF, 169 KB

english, 2007

3

Business Process Reengineering: Improving in New Strategic Directions

J. Robb Dixon, Peter Arnold, Janelle Heineke, Jay S. Kim and Paul Mulligan

Journal:

California Management Review

Year:

1994

Language:

english

File:

PDF, 1.49 MB

english, 1994

4

Strategic operations management decisions and professional performance in U.S. HMOs

Janelle Heineke

Journal:

Journal of Operations Management

Year:

1995

Language:

english

File:

PDF, 1.30 MB

english, 1995

5

How disconfirmation, perception and actual waiting times impact customer satisfaction

Davis, Mark M., Heineke, Janelle

Journal:

International Journal of Service Industry Management

Year:

1998

Language:

english

File:

PDF, 241 KB

english, 1998

6

Building the Case for Quality Improvement in the Health Care Industry

Field, Joy M., Heineke, Janelle, Langabeer, James R., DelliFraine, Jami L.

Journal:

Quality Management in Health Care

Year:

2014

Language:

english

File:

PDF, 244 KB

english, 2014

7

New issues and opportunities in service design research

Rohit Verma, James Fitzsimmons, Janelle Heineke, Mark Davis

Journal:

Journal of Operations Management

Year:

2002

Language:

english

File:

PDF, 37 KB

english, 2002

8

The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals

Zheng, Sarah, Tucker, Anita L, Ren, Z. Justin, Heineke, Janelle, McLaughlin, Amy, Podell, Aubrey L

Journal:

Production and Operations Management

Year:

2017

Language:

english

File:

PDF, 884 KB

english, 2017

9

Understanding the Roles of the Customer and the Operation for Better Queue Management

Davis, Mark M., Heineke, Janelle

Journal:

International Journal of Operations & Production Management

Year:

1994

Language:

english

File:

PDF, 53 KB

english, 1994

10

Editorial for Journal of Operations Management special issue on “Professional Service Operations Management (PSOM)”

Harvey, Jean, Heineke, Janelle, Lewis, Michael

Journal:

Journal of Operations Management

Year:

2016

Language:

english

File:

PDF, 385 KB

english, 2016

11

Enhancing Learning Using Classroom Games and Exercises

Heineke, Janelle

Journal:

Quality Management Journal

Year:

1998

Language:

english

File:

PDF, 9.37 MB

english, 1998

12

Mastering the quality staircase, step by step

Kee Young Kim, Jeffrey G. Miller, Janelle Heineke

Journal:

Business Horizons

Year:

1997

Language:

english

File:

PDF, 635 KB

english, 1997

13

Project Flip: A Project Management Case/Exercise Experience

Janelle Heineke, Larry Meile, Linda Boardman Liu, Jane Davies

Journal:

Decision Sciences Journal of Innovative Education

Year:

2010

Language:

english

File:

PDF, 250 KB

english, 2010

14

My Cup Runneth Over

Kittelson, Sheri, Heineke, Janelle, Carlos, W. “Graham”

Journal:

Journal of Palliative Medicine

Year:

2017

Language:

english

File:

PDF, 30 KB

english, 2017

15

The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry

Nikos Tsikriktsis, Janelle Heineke

Journal:

Decision Sciences

Year:

2004

Language:

english

File:

PDF, 100 KB

english, 2004

16

Does More “Appropriateness” Explain Higher Rates of Cardiac Procedures Among Patients Hospitalized With Coronary Heart Disease?

Restuccia, Joseph D., Shwartz, Michael, Kreger, Bernard E., Payne, Susan M.C., Ash, Arlene S., Iezzoni, Lisa I., Heineke, Janelle, Selker, Harry P., Gomes, Theresa, Labonte, Alan, Butterly, John R.

Journal:

Year:

2002

Language:

english

File:

PDF, 87 KB

english, 2002

17

Does More "Appropriateness" Explain Higher Rates of Cardiac Procedures among Patients Hospitalized with Coronary Heart Disease?

Joseph D. Restuccia, Michael Shwartz, Bernard E. Kreger, Susan M. C. Payne, Arlene S. Ash, Lisa I. Iezzoni, Janelle Heineke, Harry P. Selker, Theresa Gomes, Alan Labonte and John R. Butterly

Journal:

Year:

2002

Language:

english

File:

PDF, 1.77 MB

english, 2002

18

Reductions in Diagnostic Imaging With High Deductible Health Plans

Zheng, Sarah, Ren, Zhong Justin, Heineke, Janelle, Geissler, Kimberley H.

Journal:

Year:

2016

Language:

english

File:

PDF, 185 KB

english, 2016

19

Toward an Effective Strategy for the Diffusion and Use of Clinical Information Systems

Stephen M. Davidson, Janelle Heineke

Journal:

Journal of the American Medical Informatics Association

Year:

2007

Language:

english

File:

PDF, 197 KB

english, 2007

20

Bringing Responsibility for Small Area Variations in Hospitalization Rates Back to the Hospital

Shwartz, Michael, Peköz, Erol A., Labonte, Alan, Heineke, Janelle, Restuccia, Joseph D.

Journal:

Year:

2011

Language:

english

File:

PDF, 129 KB

english, 2011

21

The Impact of Internal Service Quality on Nurse Inefficiency and Medical Errors

Zheng, Sarah, Tucker, Anita L., Ren, Z. Justin, Heineke, Janelle, McLaughlin, Amy

Journal:

SSRN Electronic Journal

Year:

2016

Language:

english

File:

PDF, 722 KB

english, 2016

22

Exploring the Relationship between Perception and Performance: Priorities for Action

Johnston, Robert, HEINEKE, JANELLE

Journal:

Service Industries Journal

Year:

1998

Language:

english

File:

PDF, 581 KB

english, 1998

23

A life-cycle perspective of professionalism in services

Lawrence, Benjamin, Zhang, Jie J., Heineke, Janelle

Journal:

Journal of Operations Management

Year:

2016

Language:

english

File:

PDF, 752 KB

english, 2016

24

The Accountable Health Care Act of Massachusetts: Mixed Results for an Experiment in Universal Health Care Coverage

Norbash, Alexander, Hindson, David, Heineke, Janelle

Journal:

Journal of the American College of Radiology

Year:

2012

Language:

english

File:

PDF, 101 KB

english, 2012

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